Call Center

Our regional contact centers are available 24 hours a day, every day of the year. Whether you need to make a new reservation, modify an existing booking, cancel a stay, or simply ask a question about our hotels, resorts, and campsites, our teams are ready to help, day or night, even in the middle of the night for urgent changes or last-minute bookings. Below you'll find the direct contacts for each region and type of inquiry, so you can reach the right team immediately.

🇭🇷 CROATIA

Individual Sales – for hotel, resort & campsite bookings, reservations, changes, and cancellations
📞 +385 52 529 400 (available 0-24)
📞 +385 52 600 600 (available 0-24)
✉️ info@arenahotels.com - for hotel inquiries and reservations
✉️ info@arenacampsites.com - for campsite inquiries and reservations
✉️ info@arenacollection.com - for Arena Collection properties

Group Sales – for group bookings, events, and meetings
📞 +385 52 600 601 (available 0-24)
✉️ groups@arenahospitalitygroup.com - for group reservations and inquiries
✉️ meetings@arenahospitalitygroup.com - for MICE (meetings, incentives, conferences & events) inquiries

🇩🇪 GERMANY

Individual Sales – for hotel, reservations, changes, and cancellations
📞 +49 (0) 30 400 557 700 (available 0-24)
✉️ ppblinfo@parkplazagermany.com - for all reservation and booking inquiries

🇦🇹 AUSTRIA

Franz Ferdinand Hotel – Individual & Group Sales – for all bookings, reservations, changes, and cancellations
📞 +43 4285 71335 (available 0-24)
✉️ reservations@franz-ferdinand.at - for all reservation and booking inquiries

🇭🇺 HUNGARY

Individual & Group Sales – for all bookings, reservations, changes, and cancellations
📞 +36 1 487 9487 (available 0-24)
✉️ ppbuinfo@parkplazahungary.com - for all reservation and booking inquiries

🇷🇸 SERBIA

Individual & Group Sales – for all bookings, reservations, changes, and cancellations
📞 +381 11 411 9088 (available 0-24)
✉️ info.belgrade@radissonred.com - for all reservation and booking inquiries